Macdonald Old England Hotel & Spa

• 4 Service
• 4 Quality
• 3 Satisfaction

We visited yesterday as a party of three. The afternoon tea and treatments were amazing. However there are a few small tweaks which would have made our visit even better: 1. Having our afternoon tea we had to get changed to go and have it in the restaurant and was unable to remain in robes. 2. Would have been nice to have a separate area for spa goers to eat in there spa wear. 3. When arriving was not shown around where anything was and would have been good for the spa receptionist to show us round initially for changing rooms toilet relaxation room etc and explain what we can and can’t do. 4. No drinks could be had on the decking area outside the pool. Also would have been good to have a water machine by the pool/thermal experience and maybe able to take drinks to sit outside over looking the lake in our robes. This would have made our nice treat amazing!

Leanne Weston, Mirfield

• 3 Service
• 3 Quality
• 3 Satisfaction

Really lovely hotel, spa was okay. No Jacuzzi which I hadn’t realised but did disappoint us slightly. Rooms were nice and quality of the treatment was very good! Be aware parking at the hotel it £20 per night where’s up the road it’s £18 for three days.

Alex Arnott, Glasgow

• 5 Service
• 5 Quality
• 5 Satisfaction

Very relaxed, very organised, the full body massage was deep-tissue, me and my partner side by side during treatment, very professional. Lunch was gorgeous. Very happy!

Abbigail Dorey, Havant

• 5 Service
• 4 Quality
• 4 Satisfaction

Spa was lovely, staff are super friendly. Downfall our room was located at the front of the building so was noisy from traffic and the pub next to us.

Simone Anderson, St Anne’s

• 4 Service
• 3 Quality
• 2 Satisfaction

Staff were lovely and the location of the Hotel is perfect. We paid for an upgrade to a deluxe room and got a lovely view of the lake. Spa was average, pool was cold and the Spa staff were not as attentive as in the rest of the hotel. Afternoon was included in the package but was disappointing and literally half the size of the other afternoon teas that were being served to customers who had obviously paid full price. It is not acceptable to be treated as a second rate customer because we have booked through a website offer.

Jennifer Wood, Lancashire

• 5 Service
• 5 Quality
• 5 Satisfaction

Staff unbelievably helpful and polite. The spa, gym pool are amazing and clean, food was cooked to perfection and good selection to choose from, my spa experience was to die for, coming back next year and spending two weeks here.

David Peakin, South Croydon